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FAQs
When will my order ship?
We want the coffee to arrive with you as fresh as possible. With that in mind, we process our orders every morning, at 6:00 am, and make up our daily roast schedule accordingly.
We have an 6.00 a.m. cut off for orders to ship out on the same day. Orders placed after 6.00 a.m. will be dispatched on the next working day. Working days are Mon - Friday, so if you order after 6.00 am on Friday it will be processed the following Monday.
If we are unable to fulfill your order in any way then we will get in touch with you.
When will my order arrive?
Royal Mail 1st Class Tracked 1-2 days delivery aim
Royal Mail 2nd Class Tracked 2-3 days delivery aim
DX Express - Next Working day delivery (Mon to Fri only)
What is your Return Policy?
Change of mind
If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.
All shipping back to Rave Coffee is to be paid for by the customer. We recommend that your carrier provides you with ‘proof of delivery’ as Rave Coffee cannot be held responsible for goods lost or damaged in transit.
Damaged or Incorrect orders
If for any reason your order is incorrect or damaged then Rave Coffee will offer a replacement or refund, please contact us to arrange the return of the goods.