Ecommerce Manager

We're looking for an Ecommerce Manager to join us for our next stage of growth. As one of the UK's leading direct-to-consumer roasters, our website is where is all starts for most of our customers. It's one of our most important assets, and we need someone to take the helm.

What the job looks like...

Primary Responsibilities:

• Lead the overall performance of our ecommerce platform, driving revenue, retention and conversion improvements.
• Deliver customer-centric digital experiences aligned with brand and business objectives.
• Support digital marketing initiatives across acquisition, retention, and lifecycle journeys. 

Platform Management:

• Lead Shopify Plus upgrades and complex integrations. 
• Manage developers, agencies, and tech partners to ensure smooth implementation and ongoing technical excellence.
• Translate business goals into clear technical requirements and project plans.
• Oversee day-to-day operations of the Shopify storefront, including product setup, management, and content updates.

UX, CRO, SEO & LLM

• Partner with design teams to optimise UX/UI, ensuring intuitive navigation, high-performing mobile experiences, and a frictionless checkout.
• Run A/B tests and leverage insights to refine user journeys and lift conversion rates.
• Apply SEO best practices and foundational LLM/AI knowledge to improve discoverability and personalisation.
• Work with subscription, loyalty, rewards and referral platforms to enhance retention and customer lifetime value.

Analytics & Reporting

• Analyse ecommerce KPIs (traffic, conversion, AOV, CLV, etc.) and turn data into actionable recommendations.
• Continuously monitor site performance, troubleshoot issues, and implement enhancements.

Leadership & Cross-functional Collaboration

• Lead and mentor junior team members across ecommerce, digital merchandising, and digital operations.
• Partner with marketing, operations, and projects to deliver a seamless end-to-end customer experience.
• Align stakeholders around ecommerce initiatives, roadmaps, and performance priorities. 

What you'll bring...

• 5+ years of hands-on experience managing Shopify Plus stores.
• Proven success leading technical migrations, integrations, or large-scale site upgrades. 
• Strong knowledge of subscriptions, loyalty, rewards, and referral technologies.
• Deep understanding of ecommerce best practices, digital merchandising, and customer journey design.
• Proficiency with ecommerce analytics tools (GA4, Shopify Analytics, etc.).
• Ability to turn data into strategic decisions that drive CRO and revenue growth.
• Experience developing or collaborating on dashboards and performance tools. 
• Excellent leadership, communication and management skills.
• Strong attention to detail with a customer-first mindset. 

What we're offering...

• A role with genuine ownership of one of the most important parts of the business.
• The chance to shape and improve a Shopify Plus platform used by thousands of customers.
• Close collaboration with founders and senior stakeholders.
• An in-office, collaborative environment based in Cirencester, where ideas move quickly.
• Competitive salary, benefits, and the opportunity to grow the role as the business continues to grow. 
• And, of course, plenty of great coffee!

Application deadline: Friday 30th January 2026. If you're keen to apply, just email jobs@ravecoffee.co.uk your CV and a covering note explaining why you think you'd be a good fit.