We're here to help

If you have received the subscription as a gift and want to make a change. Please contact us and we will be happy to help you. If your subscription is linked to your email, please follow advice in managing my subscription.

We need to change this for you.  Please contact us with the details that you want to change.

There is nothing that you need to do. The subscription will run for the specified term as indicated on the note in your first box.

Sit back and enjoy delivery of a new coffee each month on the anniversary date of your first delivery.

We will also let you know when you are on your last delivery so if you wish to receive more you can visit our website to create your own subscription.

If you need to make any changes then get in touch and we would be happy to help.

RAVE can make the following changes to your gift subscription for you:

- Update your delivery address
- Change your next delivery date
- Pause your deliveries
- Change to whole bean or a different grind type
- Change from a Discovery to Traditional coffee selection, or vice versa. (To read more about the selections, see the FAQ 'Whats the difference between Discovery or Traditional Coffee Subscriptions').
Contact us here if you need changes made.

It will expire after 3, 6 or 12 months. You should have received a note in the first delivery indicating which subscription length you have been gifted.

If you need this confirmed then please contact us.

If you want to still keep receiving coffee each month, it's as easy as setting up your own subscription. Just visit our subscription page on the website and select the subscription 'For Me' option. If you’re good for now, the subscription will automatically expire after the last order.

When it comes to samples, we've put a lot of thought into how we can best serve our customers' without compromising on the quality and experience. We've found that our 250g bags are the ideal size to truly get to know the coffee's profile. Anything smaller, we've found that it becomes a challenge to dial in the perfect shot on machines. So if its your first time ordering from Rave we do have some Taster Packs on our website which contain some of our most popular beans.

For the ultimate coffee experience, we recommend resting your beans for around 7-10 days and using within 3 months of that roast date. You can still enjoy it up to a year later, but the flavours might mellow out over time.

We recommend storing in a cool, dark place away from excessive heat, a kitchen cupboard or pantry works fine. Try to minimise exposure to air and moisture, so avoid the fridge.

Perhaps check out our Airscape Coffee Storage options, they keep your coffee fresh and look good too! Click here to view the range.

Unfortunately we don’t offer this service. However we do sell Zip Lock Bags with a degassing valve, if you want to split the kg yourself. Click here to find out more.

The Loring coffee roaster we use at Rave roasts the beans from the inside out. The beans may look a slightly lighter roast level than they actually are.

To get a true indication of the roast level, we recommend that you grind a small sample.

This could be down to how the coffee has been brewed - also known as the extraction. Please see our recommended brewing guides for some pointers. It could also be that the coffee is too fresh after roasting, see the FAQ for "How long should I rest my coffee for before using?"

Click here for brew guides.

We wouldn’t recommend this, as smells and moisture from the freezer can affect the overall taste. If you do choose to freeze your beans, store completely air tight and grind as you go.

This varies from roastery to roastery. Our dark roasts are roasted to the first snaps of ‘the second crack’. Rave’s dark roasts will never be as dark or oily as some of the beans you may find in the supermarket.

To qualify for free shipping , your order must be £25 or over.

After adding everything to your cart, click checkout and you will be able to add the promotional code. Unfortunately discount codes can’t be stacked.

Please check your spam or junk folders. The code can take up to 30 minutes to land in your inbox. If you still have problems then please contact us directly.

Discounts often run for set periods of time or on select days. It may also be applicable to certain products only. Please check the newsletter terms and conditions carefully as to when the discount code is live. If you're still having problems then please contact us.

No, of course not. You can cancel at anytime directly from your customer portal. We’d be much happier if you stayed so if you need help or want to make changes please contact us and we will do all we can to help.

Postage is included in the price of our 'Monthly Box' and 'Gift Subscriptions' only.

Customers with recurring subscriptions can login to their subscription anytime. From there you can make as many changes as you need!

A gift subscription is prepaid i.e. you pay for the entire subscription upfront either 3, 6 or 12 months. A recurring subscription is a pay as you go!

Discovery: These coffees are like a clean, balanced flavour adventure. These are generally a medium roast to let their original character shine through. We think these are best enjoyed black (but of course, it's all up to personal preference).

Traditional: These coffees are like a flavour-packed journey. We roast them to be aromatic, rich, and full-bodied and will generally be a dark roast. These are usually pretty good all rounders that you can enjoy them black or with a splash of milk.

We switch up the coffee each calendar month, this means that if you're getting deliveries more often than that, you might see some repeats. And if you order multiple bags at once, they'll all be the same coffee.

We have currently suspended our international shipments but are working hard to get this service back in place. If you have any questions in the meantime then please do get in touch.

We roast our subscription coffee three times per week, you’ll receive the coffee from the nearest roast date - so in perfect timing for your coffee to be rested and ready to drink when it arrives.

We have designed the subscription box to be narrow to fit through most letterboxes although some mailboxes still do cause issues. The measurements of our subscription boxes are - Height: 40mm, Width: 180mm, Length: 260mm. If you are ordering more than one bag of subscription coffee your delivery will be sent out in a larger box which will be too large to fit through a letterbox.

The coffee is changed each calendar month, if you select a delivery rate more frequently than this, then you may periodically receive delivery of the same coffee. If you order more than one bag at a time then they will be the same coffee.

Rewards and discounts are not applicable to gift subscriptions.

If you have a recurring 'Monthly Box' or a 'Subscribe and Save' subscription contact us and we can apply this for you!

For filter, cafetière etc it should be perfectly rested and ready to drink when you receive the coffee. It is usually day four after roasting that coffee is ready to use for filter.

Espresso will be ready to drink seven to ten days after the roast date and will further improve in the following two weeks.

For best results enjoy your coffee within a calendar month of the roast date. The roast date label can be found on the lower rear side of our bags.

It is possible that the subscription was purchased using “Guest Checkout” meaning a customer account wasn't created.

To manage your subscription you create an account using the same email address that was used to purchase the subscription.

Navigate to the login page and complete the 'New Customers / Sign Up'.

Once you have completed this choose ""Manage Subscription"" from your account page.

If you have any problems please contact us.

You can make many changes to your a subscription in your customer portal.

You can change the frequency of your deliveries, your quantities and also add one time products to an upcoming delivery.

You can manage all your address details and payment methods here too.

If you have any questions about viewing or making changes to your subscription then do get in touch with us, we would be happy to help.

Login to your Rave account and click on 'Manage Subscription' to access your customer portal.

Click on the 'Edit' button next to the Traditional subscription which will bring up the details for this particular product you are subscribed to.

Click on the Product on the left hand menu bar. This will bring up a pop up bar, scroll to the bottom to 'Swap Product'. Search for Discovery in the search bar and select. Be sure to set the quantity, delivery frequency and variant you wish to receive. Confirm 'Swap Product'.

Login to your Rave account and click on 'Manage Subscription' to access your customer portal.

Click on the 'Edit' button next to the Discovery subscription which will bring up the details for this particular product you are subscribed to.

Click on the Product on the left hand menu bar. This will bring up a pop up bar, scroll to the bottom to 'Swap Product'. Search for Traditional in the search bar and select. Be sure to set the quantity, delivery frequency and variant you wish to receive. Confirm 'Swap Product'.

Login to your Rave account and then click on 'Manage Subscription' to access your customer portal.

Click on the 'Edit' button next to the subscription which you wish to change which will bring up the details for this particular product you are subscribed to.

Click on the product on the left hand menu bar. This will bring up a pop up bar. Here you can change the variant to bean or ground depending on your brew method. Click on 'Update' to confirm the swap.

If you need any further help please contact us.

Of course! Just login to your Rave account and then click on 'Manage Subscription' to access your customer portal.

The easiest way to view and reschedule your deliveries would be to view your 'Delivery Schedule' by clicking on the header by the same name.

This delivery schedule will show all your upcoming subscriptions and any one time deliveries you have planned.

Click on the 'Edit' button alongside the subscription you want to change.

Click on the 'Next Shipment Date' and pick a new date for your delivery from the pop up calendar. Click on the 'Update Next Shipment Date' button to confirm the change.

You will now see the new date against the subscription.

If you have any difficulties or questions then do get in touch with us.

Yes you can!

Login to your Rave account and then click on 'Manage Subscription' to access your customer portal.

Click on the 'Edit' button next to the subscription which you wish to change which will bring up the details for this particular product you are subscribed to.

Click on the product on the left hand menu bar - this will bring up a pop up menu. Here you can change the quantity of bags you wish to receive. Click on 'Update' to confirm.

Yes, you can.

You must change the delivery address against the specific subscription in your customer portal. Changing your shipping address in your main account will not update your subscription.


Login to your customer portal by clicking on 'Manage Subscription' in your Rave account.

Click on the 'Shipping' tab - this will display all the shipping addresses on your customer account.

Click the link on the specific address - this will allow you to update it as needed.

If you need to set up a new delivery address you can click on the 'Add Address' button. Remember to then assign this new address to the relevant subscription/s on your account. You can do this by clicking on the 'Subscriptions' tab and then 'Edit'. Select the 'Shipping & Billing' button to then pair the new address.

If you have any questions then do get in touch with us.

Yes you can!

Login to your Rave account and then click on 'Manage Subscription' to access your customer portal.

Click on the 'Edit' button next to the subscription which you wish to change which will bring up the details for this particular product you are subscribed to.

Click on the product on the left hand menu bar - this will bring up a pop up menu. Here you can change the frequency of your order. Click on 'Update' to confirm.

Nice and easy.
Login to your customer portal.
Next to the subscription you want to change select “>Manage”.
From the drop-down list select “Reschedule Upcoming Order”
Choose a new date from the calendar (you can select the next day) and confirm with okay. All subsequent orders will be updated to reflect the new date.
If you need help contact us below.

There is not a facility to pause a subscription but you can skip a delivery or move your next delivery date to a more suitable time - see 'Can I change my delivery date'.

To skip a delivery login to your Rave account and then click on 'Manage Subscription' to access your customer portal.

Click on the 'Delivery Schedule' header and this will show your upcoming deliveries. Click on the 'Skip' button against the delivery or deliveries you wish to skip.

If you need to stop deliveries but are not sure when you will need to resume them, you can cancel your subscription. When you are ready to start up again, just login to your portal and reactivate your subscription.

Any questions then do get in touch with us.

Login to your Rave account and then click on 'Manage Subscription' to access your customer portal.

The easiest way to view all upcoming deliveries would be to view your 'Delivery Schedule' by clicking on the tab at the top of your portal.

This delivery schedule will show all your upcoming personal subscriptions, gifted subscriptions and any one time deliveries you have planned.

Yes absolutely.

Login to your Rave account and then click on 'Manage Subscriptions' to access your portal.

Click on the 'Payment Methods' header from the top menu and then 'Add New Payment Method' to add your new card details. Click on 'Update Card'.

You will then need to click on the 'Shipping' header from the menu at the top.
Click the down arrow next to the current payment method and then select 'Change Payment Method' to apply the new card to your subscription. Click on 'Save'.

You can then delete the old card from the 'Payment Methods' section should you wish.

If you need help contact the Customer Services Team who would be happy to help.

No worries, we totally get it. We're genuinely sorry to see you leave, though. Cancelling your subscription is super easy. Just login to your account, and you'll have full access to manage your subscription, make changes, or cancel it anytime you like. Any issues, message our team for help!

Orders placed on our website are posted out the next working day (Mon-Fri). This allows us to add your coffee to our morning roast list, get it bagged up and on its way to you as fresh as possible!

We will email you the shipping confirmation along with the tracking number for your order once your order is packed.

You can also track the status of your order when you are logged into your account Just click on the 'Orders' button, select the order you wish to track and then click on the 'Track Shipment' link.

If your order has been despatched but not received within the timeframes below then please contact us.

Royal Mail 1st Class Tracked - delivery aim 1-2 days

Royal Mail 2nd Class Tracked - delivery aim 2-3 days

DX Express - next working day only delivery (does not include weekends)

If you find that you are missing an item from your order and you have not been advised of a reason for this then please contact us.

Please have your order number ready from your order confirmation email. We will get your missing item shipped out to you as soon as possible.

If you have received an incorrect item in your order from us, please contact us and we will get this corrected for you as quickly as possible.

We will need your order number from your order confirmation email and details of the error made with your order.

Unfortunately we aren’t offering international delivery at this time.

We are not currently delivering outside of the UK but we hope to be able to offer this again in the future.

RAVE lead time

We have an 6.00 a.m. cut off for orders to ship out on the same day. Orders placed after 6.00 a.m. will be dispatched on the next working day. Working days are Mon - Friday, so if you order after 6.00 am on Friday it will be processed the following Monday.

If we are unable to fulfill your order in any way then we will get in touch with you.

Postal company lead times

Royal Mail 1st Class Tracked 1-2 days delivery aim

Royal Mail 2nd Class Tracked 2-3 days delivery aim

DX Express - Next Working day delivery (Mon to Fri only)

We don’t include a paper receipt in any orders.

Yes, we do, but with a twist. The gift is placed within a drawstring bag instead of traditional gift wrap. We felt this was an extra gift and is more environmentally friendly. We can also attach a gift tag with a custom gift message for you. This service is added under order note in the cart.

You can use the quantity button to add or subtract items. To delete, click the little bin icon next to the item.

Rave rewards is our free rewards program that lets you earn points on all your product purchases, social shares and customer referrals and then redeem your points for rewards like discount vouchers or free products. There are four tiers, and when you unlock a higher tier you can earn points faster and get additional rewards.

Yes, joining Rave rewards club is completely free! You just have to create an account or sign in if you already have one. Note that only customers with accounts can be part of Beans With Benefits program and redeem rewards.

You must be logged in to your account to see your rewards balance. Click on the 'Rewards' widget and your points balance will be listed at the top.

You'll see options to redeem your points in your account area. You can redeem your points for £5, £10, £15 & £25 vouchers. You can redeem coupons for one-off purchases through the website or for any active subscriptions you have with us (excluding gift subscriptions).

Note: Coupons will only apply to one transaction and do not carry over if the full balance isn't used.

Perks need to be redeemed within 6 months (except the factory tour which is yearly). Your VIP tier will reset annually on the anniversary of the account opening.

Unfortunately not, you can only use one discount code at a time.

At the moment only the customer service team can add rewards to subscriptions. If you're happy for us to go ahead with this, please drop them a message with the code you're trying to use.

Click the yellow rewards icon to refer a friend in the dashboard, or here. You will also get a sharable link in your order confirmation email.

You can refer as many people as you like, each time they make their first purchase you'll receive a reward!

We will notify you by email and you can see the number of your referred friends who make a purchase from your Beans With Benefits Portal here